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Acute Clinics

We are running a number of acute clinics every day specific for different patient needs.

Given the changing landscape with regards to our efforts to minimise infection risk at our facility, we are triaging most of our appointments. While we understand this is not the most convenient way to do things, it is the safest and most efficient way to ensure patient's are seen when they need to be seen.

If we are closed and you are unwell, please visit the 24 hour Surgery (Corner of Madras St and Bealey Ave) or Practice Plus (Telehealth and virtual GP appointments) for medical attention. 







Remember the best thing to do in an emergency is to call 111.

Phone triage

The word 'triage' in medical terms means to determine the order of treatment based on severity of symptoms, and the capacity of the medical staff and facility.


Our reception team will advise you if a doctor or nurse will call you and at what time, to determine if you need to be seen in person.


Please be understanding of this process, and as always we welcome your feedback.


You may be offered:

  • a phone triage with your GP (5 min)

  • a phone consultation with your GP (15 min)

  • a phone triage with a nurse (5 min)

  • a phone consultation with a nurse (15 min)

  • a face to face consultation in our purpose built negative pressure room or Ruma Karaka* (15 min)

  • a regular face to face consultation in the clinic (15 min)

  • a video consultation with a nurse or GP (15 min)

*Ruma Karaka is located next to The Waiting Room cafe. 

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