CURRENTLY WE ARE PROVIDING COVID TESTING BY APPOINTMENT ONLY. Please call 03 3388595 to book.
Nau mai, haere mai!
Welcome to Village Health where our focus is you! Our team is made up of general practitioners, nurses, physiotherapists, a nurse assistant, dietitians and administrators who all work together as a team to look after you.
Village Health Life At Alert Level Orange
COVID-19 is now in the community and the practice is taking precautions to ensure the ongoing safety of patients and staff.
Little things, like wearing masks, social distancing and washing hands can help to stop the spread of all viruses and this can make a big difference to the health of our patient's and staff.
We understand it is a very stressful time for many of our patients. We are doing our best to support you through this time.
The practice is offering COVID-19 swabs as per Government guidelines. Eligible patients for a swab include:
- Symptomatic patients
Those with cough, cold, fever, sore throat, runny nose, body aches.
- Household close contact
If you live with a person who has tested positive for COVID-19, you are required to isolate from the day the person is notified. You are required to have a COVID-19 swab on Day 3 and Day 7 of your isolation period.
- Non-household close contacts
If you are notified that you are a close contact of a person who has tested positive for COVID-19 and do not live with the person, you are not required to isolate. Monitor yourself for symptoms.
- Asymptomatic close contact (no symptoms of COVID-19)
If you are a close contact of a positive case, however do not have symptoms, you are eligible for a Rapid Antigen Test (RAT) which can be collected from a Community Based Assessment Centre (CBAC). Click here for a list of locations.
Currently, due to high demand the practice is unable to swab patients who do not meet the above criteria.
If you test positive for COVID-19
You need to isolate at home. If you test positive for COVID-19 the Public Health unit will inform you of your result and you will be asked to complete a questionnaire online. Read here for more information. We will contact you ASAP to assess your health needs.
If you are concerned about your symptoms, you can contact the practice via phone, and we will assist you.
Please continue to ring through to reception if you would like to book an appointment. This will allow us to give you the best appointment available for your health needs.
Due to the increased demand for advice during the pandemic our phone lines have been very busy at times which can be challenging. We can assure you we are doing our best to respond to calls as quickly as we can. Please use this website and associated links to external websites to find answers to your questions if possible.
Types of Appointments
We are encouraging our patients to book Telehealth appointments. These appointments are carried out either via phone call or via video using an easy to set-up platform called ‘Doxy me’. We recognise that face-to-face appointments may still be required, and if so, these types of appointments will be triaged first by a nurse or doctor.
As always we are have urgent appointments available daily which will be booked only after triage by a nurse or GP.
All patients that have viral symptoms will be seen in their vehicle, in the ambulance bay at the back of our clinic. All instructions will be provided when the appointment is booked. We also have a negative pressure room at our facility, that stops the transmission of air-borne particles - such as from viruses, throughout the practice. If you have viral symptoms and require a physical examination, you will be seen in this room.
Medical Certificates for work, school, or preschool
Village Health will not be providing medical certificates for time taken off due to COVID-19. MBIE (Ministry of Business Innovation and Employment) and MOH (Ministry of Health) advise that the text you receive confirming that you have tested positive for COVID-19, or that you are a close contact, and the release text you receive at the end of your isolation period constitute as an adequate medical certificate.
GP and nurse availability
We expect that at times we may have staff isolating at home. This may impact the wait time for appointments and our ability to provide care of non-urgent/routine issues. Please keep this in mind when booking appointments during this time.
The waiting room is locked
To reduce the number of people in the waiting room we now have the door to the waiting room locked. One of our friendly receptionists will let you in to the waiting room if you have an approved face-to-face appointment booked.
Please bring only one support person with you to your face-to-face appointment during this time.
Masks are to be worn at all times in the medical centre. We ask that patients wear a medical grade mask. Our reception staff have been asked to ensure that your mask is worn correctly. If you need a medical grade mask, we will provide you with one.
Important COVID-19 Links Below
Ministry of Health advice for people with COVID-19: https://www.health.govt.nz/covid-19-novel-coronavirus/covid-19-health-advice-public/advice-people-covid-19
Information on Contact Tracing, Types of Contacts and when to isolate or stay at home:
Now that we know we have COVID in the community, we will be taking extra precautions to protect staff and patients. This will include extra questions when you phone for an appointment. Please don't be offended if we offer you a phone or video consult rather than an 'in-person' consult. We have our GPs and nurses triaging phone calls also, so that if you need to be seen in person, you will be seen. Thank you for your understanding during this challenging time.
When you phone us to make an appointment, you will be asked to declare if you have had any of the following symptoms - cough, runny nose, sore throat, chest congestion, ear ache, headache, diarrhea, vomiting or conjunctivitis.
Click here to go to the Ministry of Health website and read more about symptoms of COVID-19 and testing criteria.
Please don't be afraid to say yes to having any of these symptoms. If you are unwell and need to be seen by a doctor, you will be seen in our purpose-built, negative pressure room.
Zero Tolerance Policy
The staff at Village Health are here to assist you and your family to achieve your health and wellbeing goals.
The practice has a ZERO TOLERANCE approach to any verbal, aggressive or violent abuse and behaviour towards staff or patients.
If a patient or any person who attends an appointment at the practice is abusive or aggressive towards staff and/or other patients, the police will be notified and you may be removed from our enrolled patients list.
We welcome new patients at Village Health, please click the button below to enrol online.
At Village Health we think continuity is extremely important and try to ensure you see your enrolled doctor for every visit. Please note that it may take up to 10 days to get your records transferred from your previous practice.
Please ensure you can provide identification upon enrolment (passport, birth certificate, drivers licence, kiwi access card).
For non-NZ residents, please ensure you have a passport and valid VISA with at least an 18 month expiry before completing the enrolment form. If you are enrolling online, you can attach a copy of this documentation, or drop it off to us here at the practice.
The Manage My Health online booking function is currently suspended due to COVID-19. You can still order repeat prescriptions.
Village Health invests in Manage-My-Health, an IT tool which allows you to book appointments online, order repeat prescriptions, see your test results and message the team. Our reception team, will be available to help you sign up and get going.