Phone Triage Telehealth Services

Phone Triage Telehealth Services with our Clinicians-Phone Triage for Urgent on the Day Issue:

Village Health will be introducing Telephone based triage service for our patients. The reception team will book you in for a triage phone call, subject to availability.

A triage call back service is a short call back from one of our clinical team to briefly discuss your infectious/ acute concerns. Your concern maybe resolved over the phone in this triage call, or the clinician will arrange for your to be seen by one of clinicians, either that day or at another time. 

Why is Village Health Offering this to their Patients? 

Providing telehealth triage appointments will improve practice capacity while offering patients better access to timely healthcare. These appointments will increase access to a doctor on the day and help avoid unnecessary visits to the practice for concerns that can be safely assessed and managed over the phone by a clinician. This approach supports more efficient use of clinical resources while ensuring patients receive the right care, at the right time, through the most appropriate mode of consultation. 

See https://www.villagehealth.co.nz/same-day-infectious-appointments-pip for details.

Subject to availability.