COVID-19 remains a real threat to our patients, staff and community.

Little things, like wearing masks, social distancing and washing hands can help to stop the spread of all viruses and that's the way we like it here.

As we are a medical facility, we see 'high-risk' patients on a daily basis. People that are at high risk of viral infections include the elderly and those with pre-existing medical conditions that affect their immunity. We feel it is our duty to do our bit to protect our most vulnerable patients, and our whanau and community as a whole.

 

senior woman using a walker cross street

Phone triage

The word 'triage' in medical terms means to determine the order of treatment based on severity of symptoms, and the capacity of the medical staff and facility.

Our reception team will advise you if a doctor or nurse will call you and at what time, to determine if you need to be seen in person.

Please be understanding of this process, and as always we welcome your feedback as we navigate our way through this new landscape.

You may be offered:

- a phone triage with your GP (5 min) - a phone consultation with your GP (15-20 min)
- a phone triage with a nurse (5 min) - a phone consultation with a nurse (15-20 min)
- a face to face consultation in our purpose built negative pressure room (15-20 min) - a 'drive through' consultation in our 'obs and swabs'* clinic in the carpark (usually about 5-10 min)
- a regular face to face consultation in the clinic (15-20 min) - a video consultation with a nurse or GP (15-20 min)

*'Obs and swabs' is our way of saying we will check your vital signs or 'observations' and take a COVID swab if indicated.

Things that can be done over the phone

Repeat prescriptions, medical certificates and many other referrals and bits of paperwork that you need can be done over the phone. ACC and WINZ paperwork will most likely need a face to face consultation, but usually these can wait until you are well. Our friendly staff will advise you on the best way to meet your needs.

Business People Holding Red Phone